Your role at Signature
Our Head of IT Customer Services will be an experienced leader, passionate about delivering the highest-quality customer-centric experience across the Signature Group. You’ll work in partnership with our operational and senior leadership teams to strengthen the Signature IT service experience.
You’ll be responsible for overseeing the IT customer service satisfaction framework, owning, maintaining and improving IT services across all homes, improving IT customer services procedures, and the overall smooth operation of Signature’s IT Helpdesk. You’ll oversee all aspects of Signature’s IT incident and problem management framework, IT audit and risk logs, and asset and device management, working with our Chief Information officer to deliver reliable technology experiences.
You’ll also be responsible for leading and developing the IT Customer Service team, coaching, mentoring and supporting others to ensure they reach their full potential.
What Signature Offer
- Up to £60,000 annual salary (OTE potential £72,000)
- Annual bonus scheme of up to 20%
- Company pension scheme
- Award-winning Employee Assistant Program
- Refer a friend cash bonus up to £1,000, plus £50 Love2Shop voucher
- Staff recognition schemes
- Occupational health support
- Signature Rewards Platform
- Plus cycle to work scheme, retail discounts, study support and more
We are kind and compassionate. Positive and resilient. Proactive and organised. Honest and accountable. Passionate and keen to develop. If this sounds like you, you’ll fit right in.
You’re a confident leader with a strong commitment to delivering exceptional customer service, and you’re able to to quickly establish credibility and build rapport with the people around you. You’ll have at least three years experience in a similar role, including managing an IT Helpdesk, and a track record of effective decision making and project delivery. Working knowledge of the UK health and social care sector would be a big advantage.
Signature Senior Lifestyle offer unrivalled residential and dementia care in luxury homes. We strive for excellence in everything we do, and make a real difference to our residents’ lives. Our team is one of our biggest assets. We cultivate a supportive environment for our people, with tailored training and career development at all levels.
Wake up to the team spirit inside you. Apply to Signature Senior Lifestyle today.