Lead Receptionist

Your role at Signature

As an experienced Lead Receptionist use your excellent customer service and leadership skills to supervise a team of receptionists to ensure that reception coverage is of the highest standards at all times. 

What you will do

You'll be the first point of contact within the home, ensuring that professional, high quality customer care is delivered in a consistent way and of the highest standard.  Using your leadership skills you'll co-ordinate staffing schedules to ensure full coverage, supervise and co-ordinate the duties of a team of receptionists 

You’ll ensure the reception team welcome and greet visitors, in a professional, friendly and courteous way at all times.

You’ll also be answering the phone, redirecting calls and recording messages as required, and managing emails, along with various office and admin duties such as filing, word processing, maintaining databases and photocopying for other senior staff. You’ll also be in charge of organising staff lunch rotas, receiving and managing post, and signing for incoming post if residents are not able to receive it themselves.

What Signature offer

• From £14.45 per hour 
• Shift times between 08.00am - 20.00pm
• Part Time - 30 hours per week 
• You must be flexible for alternate weekends
• Up to 30 days annual leave, plus 8 bank holidays, depending on length of service
• Workplace pension 
• Free meals on shift for staff working 6+ hours
• Life Assurance Scheme
• ‘Blue Light’ discount scheme eligible
• Refer A Friend Incentive £50 voucher and up to £1,000 cash bonus
• Staff recognition scheme – Purple Heart Award
• Ongoing career training and development
• Employee Assistance Programme, occupational health support and wellbeing services
• Plus cycle to work scheme, study support, long service awards and more

Transport Links

• Commuting - 15 minute walk from Ascot train station

Signature people

We are kind and compassionate. Positive and resilient. Proactive and organised. Honest and accountable. Passionate and keen to develop. If this sounds like you, you’ll fit right in.

You’re a friendly and welcoming first point of contact for the business, IT literate (competent in MS Office) with previous switchboard experience and a professional telephone manner. Previous Line Manager experience is preferred.  Excellent customer service and communication skills are essential. 

About Signature

Signature Senior Lifestyle offer unrivalled residential and dementia care in luxury homes. We strive for excellence in everything we do, and make a real difference to our residents’ lives. Our team is one of our biggest assets. We cultivate a supportive environment for our people, with tailored training and career development at all levels.

Wake up to the passion inside you. Apply to Signature Senior Lifestyle today.